宠物医师与宠物主人的有效沟通(文件)
宠物医师与宠物主人的有效沟通(文件)
【正文】 erformedunlessitisanemergencysothatthecontactnumberissocrucialfortheapprovalofadditionaltreatment.Alltheseactofmunicationandeducationoftheclientrequireshighleveleducationofstaff.Onceofmonthinhousetrainingbysettingasideadesignatedtimeisagoodexampletoshowthestaffthehospitalisseriousaboutstafftrainingandeducation.Staffmeetingsetasideinadvancewillbeagoodtoolforthestaffanddoctorsmunicatetodiscussaboutthepatientsandclientsaspartofthelearningprocess.Knowingtheprinciplethat“Educatedpersonbeesmoreresponsibleandresponsive”,theimportanceofclienteducationthroughstaffknowledgeshouldbefurtheremphasized.StructuredSkillsonCommunication:Weallwanttosayimpressivethingstotheotherpartywhenwemunicate.Inabusyveterinarypractice,therearesomanythingshappeningsimultaneously.Ringingofthephone,dogsbarking,clientsaskingforthemedicationatthefrontdesk.Surgicalpatientbeingprepared,gettingitreadyforthedischargeanimals,clientswaitingfortreatmentestimates:alltheseputusinapressurecookerleadingustoastressfulenvironment.Speakingtoclientswhentheyareinsuchahurryevenmakesustoforgetand/orneglectwhatweneedtoexplainandremend.Havingaformulatedchecklistforremendationisagoodwaynottoskiproutineandregularstepsofpreventivemedicalproceduresaswellaselectiveelementswhenpatientsareintheexaminationroom.Authorhasused5StepsofPreventiveMedicineChecklistoverthelast20yearstomanydifferentpracticeswithtotalsuccess.Thischecklistisforageneralpracticealthoughitcanbealteredinsuchawaythatfitsthepractice’sneeds.Mostimportantthingofthislististhatthestaffcanuniformlycaneducate,explainandremendtheprocedures.Thisisalsobeespartofthemedicalrecordshowingwhatwasremendedandwhatproceduresarenotfollowedthroughafterremendation.Thisstructuredprocessofmunicationthrougheducationandremendationisavitalpartofthepracticesuccesssincefundamentalfoundationofpreventivemedicineisplacedinthepracticeatthesametime.Ihaveinsertedexampleof5Steps.ofPreventiveMedicine.CheckList.ClientName________________
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宠物医师与宠物主人有效沟通
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